© Copyright 2019 KleinReid LLC. All rights reserved. KleinReid, kleinreid.com and the products displayed on this website are distinctive and original works of art that are owned exclusively by KleinReid. All designs, images, photos, graphics, text and content are protected by worldwide copyright laws. You may not publish, reproduce, transmit, sell, modify distribute or download (except where invited) any part of this site without express written consent from KleinReid LLC.
2. Customer Information, Privacy & Security
It is necessary to set up a customer account to be able to receive information and place orders through our website. During the ordering process, we obtain mailing, billing and other information to better serve you as a customer and to assist you in your shopping experience. You may, at any time, modify your account information by logging in and updating your account. You may also remove yourself or request to be removed from our mailing list. A customer’s information will only be used in the fulfillment of that customer’s orders. We hold customer information in the strictest of confidence and do not share, sell or distribute it with third parties. KleinReid.com takes all reasonable precautions to protect our customer’s information using appropriate measures online and in our studio to protect against the misuse, theft or loss of our customer’s information. This website is secured using SSL encryption ensuring that all confidential information you send to us via the Internet will be sent and received securely.
By using KleinReid.com, you, the customer, are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You also agree to accept responsibility for all activities that occur under your account. By ordering, you warrant that you are over 18 years old and are providing KleinReid LLC with truthful and accurate information. KleinReid LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. We reserve the right to change or remove any or all products or portions of this site. Prices for merchandise and services are subject to change without notice, and if prices listed are incorrect we reserve the right to fulfill, refuse or cancel orders placed for such merchandise. Placement of an order online with KleinReid does not guarantee product availability. We reserve the right to change or modify all or any portion of these Terms and Conditions at any time at our sole discretion.
4. Order Processing & Shipping Charges
It is our goal to delivery your order as quickly as possible. All orders require two business days to process. If your order is placed on a weekend or holiday, it will be processed the next business day. Business days are Monday through Friday, excluding holidays. We do not ship on Saturday or Sunday. Once placed, you will be contacted via email with details and a ship date for your order. Although we try to maintain stock, due to the hand-made nature of our work, some items will be made to order which will take slightly longer. In most cases in stock work can ship within one week of your order. Made to order work usually ships within two to three weeks. If you have a deadline or need the work sooner, please let us know and we will do our best to meet your needs.
Shipping charges are additional. We’ve tried to augment a reasonable system that doesn’t penalize our west coast customers – as we ship from NYC. We offer a flat rate per item no matter where shipped in the continental US. Larger items such as lighting may incur a higher shipping charge. We ship to Hawaii, Alaska, Puerto Rico and Internationally via UPS. There will be additional shipping for these orders – PLEASE email or call ahead so we may give you a quote. Our business hours are Monday thorough Friday 10 to 6 Eastern time. 718-937-3828 firstname.lastname@example.org Overnight or second day shipping is available. Please call or email for a quote before you order. Please make sure your shipping address is correct. There is a $15 charge for re-directing a parcel once shipped. We cannot ship to PO boxes. Discounts if any will be taken before shipping charges are added and may not be combined with other offers.
5. Sales tax & Duties
New York residents will have sales tax added to their order. We are not required to collect sales tax for other states nor duties on order shipped to other countries. You, the customer, are expected to comply with your state or country’s current laws regarding purchases over the Internet.
We currently accept Visa, Mastercharge and American Express. We use the utmost care in handling payment, but should you see an erroneous charge from KleinReid on your credit card please contact us first. Many times we can make needed adjustments sooner than your credit card company.
7. Receipt, Damage, Exchange & Return
We carefully inspect and pack work before it is shipped. If you order arrives damaged please contact us immediately for replacement. Please save the damaged item and all packing materials (which may be needed when we process a damage claim with UPS). Damage claims to KleinReid must be made within five days of receipt.
We stand behind everything we make. All KleinReid work is hand-produced, and the porcelain and the kiln are very willful partners in the creation of an object. Slight variations that occur are evidence of the handmade process – and in some cases, such as glaze drips on our Hawthorne Collection, encouraged! Our production is highly skilled but please allow for slight variations in size, shape, color and finish.
Items purchased may be returned or exchanged with receipt within 15 days from the delivery of your order. Before returning, please contact us by phone or email for approval. Then carefully rewrap and repack as it was received – items damaged during return shipping cannot be refunded/exchanged. Damage claims to the carrier must be made by the shipper *you* and are a BIG pain in the neck – so wrap well and insure your package!! Once your return is approved send to:
KleinReid LLC Attn: Returns, 1205 Manhattan Ave. Suite 319 Brooklyn NY 11222
We will refund the purchase price (and any sales tax) or extend credit toward the purchase of something prettier! We unfortunately cannot refund the shipping charges nor pay for return shipping. Boxes arriving without prior approval will be refused.
Custom, sale or special offer pieces are final sale and not returnable.
To the Trade orders may be returned within 15 days. As all work is made to order, a 20% restocking fee will apply. Shipping either way in non-refundable.
8. Site Links
We may provide links on this site to sites operated by other parties for your convenience. This is done as a convenience to our customer, please understand we have no control over these sites and cannot take responsibility for their operation or for the content featured within.
9. Indemnification, Disputes & Governing Laws
You agree to indemnify and hold KleinReid LLC and its officers, employees and suppliers harmless from and against any and all claims, actions, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of New York, without regard to its principles of conflicts of laws. Any dispute arising between us shall be brought before any New York court having jurisdiction over such a dispute. By using this site you irrevocably submit to the jurisdiction of the above-mentioned New York courts for purposes of resolving any such dispute, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction.